Privacy Policy

Last updated: 22 April 2026

Orange Spokes Claims (“Orange Spokes”, “we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website https://cyclistclaims.co.uk/ or interact with us through Facebook and other digital platforms.

 

1. Information We Collect

We may collect and process the following categories of personal data:

  • Name

  • Email address

  • Phone number

  • Details about your cycling accident (if you submit an enquiry)

  • Any information you provide via contact forms, Facebook Lead Ads, or Messenger

  • Technical data such as IP address, browser type, device identifiers, and operating system

  • Usage data including pages visited, time spent on site, and interactions (via cookies and analytics tools)

We only collect information necessary to provide our services and respond to your enquiries.

 

2. How We Use Your Information

We use your personal data to:

  • Respond to enquiries and arrange discovery calls

  • Understand your situation and provide cycling‑accident guidance

  • Provide information about our services

  • Connect you with a specialist solicitor (only with your consent)

  • Improve our website, Facebook ads, and customer experience

  • Comply with legal and regulatory obligations

We do not use your data for automated decision‑making.

 

3. Legal Basis for Processing

We process your data under the following lawful bases:

  • Consent – when you submit a form or request information

  • Legitimate interests – to operate and improve our services

  • Legal obligations – where required for compliance or regulatory reporting

 

4. Sharing Your Information

We may share your data with:

  • Specialist solicitors, but only where you have asked us to make a referral

  • Service providers such as CRM systems, email platforms, analytics tools, and website hosts

  • Regulators or legal authorities, where required by law

We do not sell your personal data.

 

5. Data Retention

We retain your information only for as long as necessary to:

  • Provide our services

  • Meet legal, accounting, or reporting requirements

Accident‑related enquiries may be retained for up to six years, in line with legal limitation periods.

 

6. Your Rights (UK GDPR)

You have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion (“right to be forgotten”)

  • Object to processing

  • Restrict processing

  • Request data portability

To exercise your rights, contact us at: 📧 claims@cyclistclaims.co.uk 📞 01992 677383

 

7. Data Security

We use appropriate technical and organisational measures to protect your data from loss, misuse, unauthorised access, or disclosure.

 

8. Cookies & Tracking Technologies

We use cookies, Facebook Pixel, and analytics tools to:

  • Measure website performance

  • Improve advertising relevance

  • Understand user behaviour

You can manage cookies through your browser settings.

 

9. Third‑Party Links

Our website may contain links to third‑party sites. We are not responsible for their privacy practices.

 

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

 

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Orange Spokes Claims 📧 claims@cyclistclaims.co.uk 📞 01992 677383